Refund policy

RETURNS, REFUNDS & EXCHANGE POLICY

Last Updated: 01-10-2026

This Returns, Refunds & Exchange Policy applies to purchases made from INVADER PC PTE. LTD ("Company", "we", "us" or "our") through https://www.invaderpc.com our retail locations, or other authorised sales channels.

This Policy should be read together with our Terms and Conditions of Sale.

Nothing in this Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Singapore law.

1. CHANGE OF MIND

1.1

Unless expressly stated otherwise, we do not provide returns, exchanges or refunds merely because you have changed your mind after purchasing a Product.

This includes, without limitation, situations where:

• you no longer want or need the Product;
• you ordered the wrong Product, model, colour, size or specification;
• you purchased an incompatible Product;
• the Product does not meet your personal preference;
• you found the same or a similar Product at a lower price elsewhere;
• the market price of the Product subsequently decreases;
• you purchased the Product by mistake; or
• you subsequently decide to purchase another Product instead.

1.2

Customers are responsible for reviewing the Product description, model, specifications and compatibility requirements before placing an Order.

1.3

Any acceptance of a change-of-mind return is entirely at our discretion, except where otherwise required by applicable law.

1.4

Where we voluntarily agree to accept such a return, we may impose reasonable conditions, including requiring that the Product:

• is unopened and unused;
• remains factory sealed where originally supplied sealed;
• has not been activated or registered;
• is in its complete original packaging;
• contains all accessories, manuals, cables and promotional items;
• has no physical or cosmetic damage; and
• is in a condition suitable for resale as new.

Our acceptance of a return on one occasion does not create an obligation to accept similar returns in the future.

1.5

The change-of-mind restrictions in this section do not apply to claims concerning Products that are defective, incorrectly supplied, misdescribed or otherwise do not conform to the sales contract.

This includes situations where a Product does not meet compatibility requirements that we expressly agreed to fulfil before purchase.

Such claims will be handled under the applicable provisions of our Returns and Refunds Policy and warranty terms, without limiting any statutory rights or remedies that cannot lawfully be excluded.

2. DEFECTIVE PRODUCTS

2.1

If you believe that a Product is defective, please contact us as soon as reasonably practicable after discovering the issue.

2.2

A return request does not automatically mean that the Product is defective or that a refund or replacement has been approved.

2.3

The Product may need to be inspected, diagnosed or tested by us, the distributor, manufacturer or an authorised service centre before the nature and cause of the reported fault can be determined.

2.4

The assessment may include checking whether:

• the Product contains a genuine hardware defect;
• the issue can be reproduced;
• the issue results from software, drivers or configuration;
• the Product is incompatible with other equipment;
• the Product has been physically damaged;
• the Product has been incorrectly installed;
• there is evidence of misuse or unauthorised modification; or
• the issue is otherwise excluded from the applicable manufacturer's warranty.

2.5

A Product will not automatically be regarded as defective merely because it does not meet a customer's personal preference or because it is incompatible with hardware, software or equipment that was not represented as compatible.

3. INITIAL DEFECT / DOA CLAIMS

3.1

Where a Product appears to be defective shortly after delivery or collection, please notify us promptly and preferably within seven (7) days of receiving the Product.

3.2

The seven-day notification period is intended to allow us to process an initial defect or DOA claim efficiently. It is not a general seven-day cooling-off or change-of-mind return period.

3.3

A Product reported within this period remains subject to inspection, testing and, where applicable, the manufacturer's or distributor's DOA requirements.

3.4

A one-to-one replacement is not automatically guaranteed merely because a fault is reported within seven days.

Replacement is subject to:

• confirmation of the defect;
• applicable manufacturer or distributor procedures;
• availability of replacement stock; and
• applicable law.

3.5

Where a confirmed defect qualifies for replacement and the identical Product is unavailable, we may discuss an appropriate alternative remedy with you, subject to applicable law.

4. MANUFACTURER WARRANTY

4.1

After any applicable initial defect/DOA process, Products may be serviced under the warranty provided by the relevant manufacturer, distributor or brand owner.

4.2

Warranty periods, procedures and coverage differ between Products and manufacturers.

4.3

Certain manufacturers require customers to submit warranty claims directly to an authorised service centre.

Where applicable, we may direct you to the relevant service centre or provide reasonable assistance with the warranty process.

4.4

Submission of a Product for warranty service does not guarantee replacement or refund.

The Product may be repaired, replaced or otherwise dealt with in accordance with the applicable warranty procedure and applicable law.

4.5

Repair and warranty processing times depend on the manufacturer, distributor, service centre, parts availability and nature of the fault. Any estimated processing time is an estimate unless expressly guaranteed.

4.6

Manufacturer warranty terms are separate from any statutory rights that cannot lawfully be excluded.

5. PHYSICAL DAMAGE AND MISUSE

5.1

Subject to applicable law, Products damaged after delivery or collection through customer handling, misuse, accident or other external causes are generally not eligible for return, exchange or refund as defective Products.

Examples include:

• cracked or broken components;
• bent pins;
• damaged sockets;
• damaged connectors or ports;
• scratches or dents caused after delivery;
• liquid or moisture damage;
• burn damage caused by incorrect installation or misuse;
• impact damage;
• damaged PCB components;
• incorrect voltage or power supply;
• improper installation;
• unauthorised repair or modification;
• removed or damaged serial-number labels;
• tampered warranty seals where relevant to the applicable warranty; and
• damage resulting from incompatible or improperly installed components.

5.2

Where there is a dispute as to the cause of damage, the Product may be submitted for technical assessment.

6. PRODUCTS DAMAGED DURING DELIVERY

6.1

Please inspect the external packaging and Product promptly after delivery.

6.2

If a Product arrives visibly damaged, please notify us as soon as possible, preferably within 48 hours, and provide:

• your Order or invoice number;
• photographs of the external packaging;
• photographs of the shipping label;
• photographs or video showing the damage; and
• any other information reasonably required to investigate the claim.

6.3

Please retain the original packaging until the matter has been resolved.

6.4

The above notification period helps us investigate courier and delivery claims promptly. It does not remove any statutory right that cannot lawfully be excluded.

7. WRONG OR MISSING PRODUCT

7.1

If you receive an incorrect Product or an item is missing from your Order, please notify us as soon as reasonably practicable, preferably within two (2) days after delivery.

7.2

Please provide your Order number together with photographs of the package and Products received where requested.

7.3

We may verify the claim against our inventory, packing, delivery and other relevant records before approving a remedy.

8. COMPATIBILITY

8.1

Customers are responsible for confirming Product compatibility before purchase unless we have expressly provided written advice confirming compatibility for the customer's particular configuration.

8.2

A Product is not necessarily defective merely because it is incompatible with another Product, computer, motherboard, operating system, software application, network, peripheral or other equipment.

8.3

Compatibility issues caused by third-party hardware, software, drivers, firmware, operating systems or configuration do not automatically qualify a Product for return or refund.

8.4

If you are unsure about compatibility, please contact us before purchasing.

9. CUSTOM-BUILT PCs AND CONFIGURED SYSTEMS

9.1

Custom-built PCs, workstations, servers and other configured systems are assembled according to the configuration selected or approved by the customer.

9.2

Once procurement, assembly, installation or configuration has commenced, such Products are generally not eligible for change-of-mind cancellation or return, except where required by applicable law.

9.3

A fault affecting an individual component does not necessarily entitle the customer to reject or obtain a refund for the entire system.

Where appropriate and subject to applicable law, the defective component may be diagnosed, repaired or replaced.

9.4

Software configuration, operating-system settings, drivers, third-party applications, malware, customer-installed software and subsequent customer modifications are not hardware defects merely because they affect system performance or operation.

10. SPECIAL-ORDER, BACK-TO-BACK AND PRE-ORDER PRODUCTS

10.1

Certain Products may be specially procured from a manufacturer, distributor or supplier specifically for a customer's Order.

These may include:

• special-order Products;
• back-to-back orders;
• indent orders;
• pre-orders;
• enterprise equipment;
• servers;
• AI workstations;
• networking equipment;
• uncommon components; and
• customised or specially configured Products.

10.2

Once such an Order has been accepted and procurement has commenced, it generally cannot be cancelled or returned merely because the customer changes their mind, except where otherwise required by applicable law.

10.3

Defective special-order Products remain subject to applicable warranty and statutory rights.

11. NON-RETURNABLE PRODUCTS

Subject always to rights that cannot lawfully be excluded, the following Products are generally not eligible for voluntary change-of-mind return or exchange:

• Products that have been opened where opening materially affects resale as new;
• custom-built or customised Products;
• special-order or specially procured Products;
• activated software;
• digital licence keys;
• downloadable software or digital Products;
• Products registered or activated to a customer account;
• consumable Products once opened;
• Products with missing packaging, accessories, manuals or components;
• Products damaged after delivery;
• Products modified by the customer;
• clearance or final-sale Products where clearly identified as such;
• gift cards or vouchers;
• free promotional gifts; and
• Products otherwise identified as non-returnable before purchase.

This list does not prevent a customer from exercising statutory rights in respect of a Product where those rights apply.

12. SOFTWARE AND DIGITAL LICENCES

12.1

Software, activation keys, subscription codes, game codes and other digital licences generally cannot be returned or exchanged after the code has been revealed, delivered, downloaded, redeemed, registered or activated.

12.2

Customers are responsible for checking system requirements and compatibility before purchasing software.

12.3

This Clause does not limit remedies that cannot lawfully be excluded where the digital Product itself is defective or materially misdescribed.

13. PROMOTIONAL AND FREE ITEMS

13.1

Where a Product was supplied with a free gift, bundle Product or promotional item, all such items may be required to be returned if the principal Product is accepted for a refund.

13.2

If a promotional item is not returned, where permitted by law we may deduct its stated promotional or reasonable value from any voluntary refund.

13.3

Complimentary promotional gifts may not carry a separate warranty from us unless expressly stated.

This does not affect any rights that may apply under law or a manufacturer's warranty.

14. RETURN AUTHORISATION

14.1

Please contact us before sending or bringing a Product back for return so that we can provide the appropriate return instructions.

14.2

Return requests should be sent to:

Email: operations@invaderpc.com
Telephone: +65 92384590

Please provide:

• Order/invoice number;
• Product name and serial number, where applicable;
• description of the issue;
• photographs or video where relevant; and
• any troubleshooting information requested.

14.3

Products sent to us without prior return instructions may experience processing delays and may be returned to the sender where there is no valid basis for the return.

15. RETURN LOCATION

Once a return has been authorised, we will advise you where and how the Product should be returned.

Unless otherwise instructed, returns may be directed to:

INVADER PC PTE. LTD.
16 KALLANG PLACE, #01-19/20, SINGAPORE 339156

Do not send Products to a manufacturer, distributor or other location unless instructed to do so.

16. RETURN SHIPPING AND TRANSPORTATION

16.1

Where a return is requested for change of mind or another reason for which we are not responsible, any transportation or shipping cost will ordinarily be borne by the customer.

16.2

Where a Product is confirmed to be defective or incorrectly supplied and applicable law requires us to bear reasonable return costs, we will deal with those costs accordingly.

16.3

Customers returning Products are responsible for packaging them appropriately to prevent damage during transportation.

16.4

We recommend using a trackable delivery method.

We are not responsible for a return shipment that is lost or damaged before being received by us where transportation was arranged independently by the customer, except to the extent otherwise required by law.

17. INSPECTION AND TESTING

17.1

All returned Products may be inspected and tested before a replacement, repair, credit or refund is approved.

17.2

Testing may be performed by:

• our technical personnel;
• the distributor;
• the manufacturer; or
• an authorised service centre.

17.3

If testing determines that the Product is functioning normally or that the reported problem is caused by compatibility, software, configuration, customer damage, misuse or another non-defect issue, the Product may be returned to the customer without replacement or refund, subject to applicable law.

17.4

Where permitted by law and disclosed to the customer before being incurred, reasonable diagnostic, transportation or service charges may apply where a Product submitted as defective is found not to have a covered defect.

18. CONDITION OF RETURNED PRODUCTS

18.1

Where the nature of the return requires the Product and its accessories to be returned, please include all applicable:

• original packaging;
• accessories;
• cables;
• adapters;
• manuals;
• warranty cards;
• promotional items; and
• other items originally supplied with the Product.

18.2

For voluntary returns accepted by us, missing or damaged items may result in the return being declined or, where agreed and legally permitted, a reasonable deduction reflecting the resulting reduction in value.

18.3

These conditions will not be applied in a manner that unlawfully prevents a customer from exercising statutory rights relating to a defective Product.

19. SERIAL NUMBERS AND PRODUCT IDENTIFICATION

19.1

Returned Products must correspond to the Product supplied by us.

19.2

We may verify:

• serial numbers;
• IMEI numbers;
• Product labels;
• warranty labels;
• invoice records; and
• other identifying information.

19.3

We may refuse a return where the Product returned is not the Product originally supplied by us.

19.4

Altered, removed or deliberately obscured serial numbers or identification labels may affect our ability to process a warranty or return claim, subject to applicable law.

20. EXCHANGES

20.1

There is no automatic entitlement to exchange a non-defective Product for another model or Product merely because of change of mind.

20.2

Where a defective Product qualifies for replacement, replacement is subject to stock availability and applicable warranty or statutory requirements.

20.3

Where an identical replacement is unavailable, we will discuss the available remedy with the customer in accordance with applicable law.

21. REFUNDS

21.1

A Product being returned to us does not automatically mean that a refund has been approved.

21.2

We will inspect and, where necessary, test the returned Product before determining the appropriate remedy.

21.3

Where a refund is approved, it will ordinarily be made using the original payment method unless another method is agreed or reasonably necessary.

21.4

We will normally initiate an approved refund within 10 business days after approval.

21.5

After we submit a refund, banks, credit-card issuers and payment providers may require additional processing time before the amount appears in your account. Such external processing times are outside our control.

21.6

Where an Order is refunded because of a defect or other matter for which applicable law requires delivery charges to be refunded, those charges will be handled accordingly.

21.7

For voluntary returns accepted by us for reasons unrelated to a defect or error on our part, original delivery charges and return transportation charges may be non-refundable to the extent permitted by law.

22. CREDIT-CARD AND PAYMENT PROCESSING FEES

22.1

Where we cancel an Order because we cannot fulfil it, we will refund the amount the customer paid for the cancelled Order in accordance with this Policy.

22.2

We will not impose a deduction for payment-processing charges where doing so would be inconsistent with applicable law or the basis on which the refund is being provided.

22.3

Where a voluntary customer-requested cancellation or return is accepted by us despite there being no defect or error on our part, any treatment of non-refundable third-party charges will be disclosed and applied only where permitted by law.

23. DATA ON DEVICES RETURNED FOR SERVICE

23.1

Customers are responsible for backing up important data before returning computers, SSDs, hard drives, mobile devices or other data-storage Products for inspection, repair or warranty service.

23.2

Diagnostic or repair procedures may require formatting, resetting, replacing or reinstalling storage devices or operating systems.

23.3

To the extent permitted by law, we are not responsible for data loss arising from ordinary diagnosis, repair, replacement or warranty procedures where reasonable care has been exercised.

23.4

Customers should remove confidential or sensitive information before submitting a Product where reasonably possible.

24. PROOF OF PURCHASE

24.1

We may require reasonable proof that the Product was purchased from us before processing a return, exchange, warranty claim or refund.

24.2

Acceptable evidence may include an invoice, receipt, Order number or other purchase record that we can verify.

25. REFUND AND WARRANTY FRAUD

25.1

We reserve the right to investigate suspected fraudulent or abusive return or warranty claims.

25.2

Examples may include:

• returning a different Product;
• changing serial numbers;
• intentionally damaging Products;
• falsely claiming that an item was missing;
• returning counterfeit or substituted Products;
• misrepresenting the cause of damage; or
• repeatedly abusing return procedures.

25.3

Where we reasonably determine that a claim is fraudulent, we may reject the claim and take such further action as permitted by law.

26. BUSINESS PURCHASES

26.1

Where Products are purchased wholly or mainly for business purposes, different legal rights may apply compared with purchases made by consumers for personal, domestic or household use.

26.2

Business customers are responsible for confirming that Products meet their technical and commercial requirements before ordering unless we have expressly agreed otherwise in writing.

27. STATUTORY RIGHTS

27.1

Nothing in this Policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded, restricted or modified under Singapore law.

27.2

Where applicable law gives a customer a remedy that conflicts with a provision of this Policy, the applicable legal requirement will prevail to the extent of the conflict.

28. CHANGES TO THIS POLICY

28.1

We may update this Policy from time to time.

28.2

The version applicable to a purchase will ordinarily be the version in effect when the Order was placed, except where a change is required by law.

29. CONTACT US

For returns, defective Products, warranty enquiries or questions concerning this Policy, please contact:

INVADER PC PTE. LTD.
UEN: 202130055E
Address: 16 KALLANG PLACE, #01-19/20, SINGAPORE 339156
Return Address: 16 KALLANG PLACE, #01-19/20, SINGAPORE 339156
Email: operations@invaderpc.com
Telephone: +65 92384590
Website: https://www.invaderpc.com

Please contact us and obtain return instructions before sending any Product to us.